If there’s one thing I’ve noticed after working with dealership teams across Canada, it’s this: customers don’t want more phone calls — they want clarity and speed. And that’s exactly why autoTEXT has become such a game-changer for dealerships looking to modernize their customer experience.
Whether it’s booking service appointments, approving work, or simply staying in the loop, customers expect communication to match how they already live their daily lives. They text their friends, their families, their coworkers — so why not their dealership too?
That’s where VenueVision’s auto text solution steps in.
Why Today’s Dealership Customers Prefer Texting
I still remember chatting with a service advisor who jokingly said, “Half my customers answer texts before they even finish reading them.” And honestly, it’s true. People open texts faster and respond more consistently than any other communication channel.
Customers Want Faster Updates
No one enjoys waiting around for a call “sometime this afternoon.” With autoTEXT, advisors can send real-time updates right from their desktop. Customers know exactly what’s happening with their vehicle — no guesswork, no delays, no endless voicemail tag.
Approval Times Drop Dramatically
When customers can tap once to approve or decline work, decisions happen almost instantly. Dealerships I’ve worked with have told me that their repair approvals often come back in minutes, not hours. That’s a huge boost to productivity for technicians and advisors alike.
autoTEXT Makes Communication Simple, Reliable, and Personal
One of the biggest misconceptions is that automation makes communication feel less human. With autoTEXT, it’s actually the opposite.
Personalized Messaging at Scale
Advisors can send quick messages that feel conversational — because they are. Whether it’s:
- “Your vehicle is moving into the shop now.”
- “Here’s a quick update on the part arrival.”
- “Your car is washed and ready for pickup!”
— customers appreciate being kept in the loop. And advisors appreciate not having to repeat the same information over the phone all day.
Photo & Video Support for Transparency
Have you ever tried explaining a torn CV boot or worn brake pads over the phone? It’s nearly impossible. The moment a customer sees a photo or video, everything clicks.
I’ve heard countless advisors say something like, “Once we started sending pictures, customers stopped questioning the work.” It builds trust, reduces friction, and makes customers feel involved in the process.
A Seamless Experience for Advisors and Customers
Dealerships don’t just want messaging tools — they want tools that blend effortlessly into daily workflows. autoTEXT was designed with that in mind.
Easy to Use
Even the least tech-savvy advisors pick it up quickly. The interface is clean, simple, and built around dealership workflows.
Everything in One Place
Because your texting, updates, media, approvals, and communication history live inside one system, advisors stay organized and customers stay informed. No more switching tools, searching notes, or juggling inboxes.
Why autoTEXT Helps Dealerships Stand Out
In today’s market, great customer service isn’t optional — it’s the differentiator. Modern buyers expect transparency and speed, and they reward businesses that deliver it.
Dealerships using autoTEXT aren’t just “sending texts.” They’re:
- Increasing repair approvals
- Reducing phone call volume
- Boosting CSI scores
- Improving customer trust
- Creating a smoother, more human experience
It’s one of the simplest ways to modernize your dealership’s day-to-day communication without adding extra work for your team.
Final Thoughts
Delivering a modern customer experience doesn’t require reinventing your entire process. Sometimes, it starts with something as simple as communicating the way customers actually want to communicate.
With autoTEXT, dealerships can move faster, stay transparent, and build stronger customer relationships — all through a tool that feels natural for both sides.
And because it’s part of VenueVision’s all-in-one customer experience platform, everything works together seamlessly to elevate your service experience from end to end.
If you want a faster, more connected, and more modern service lane, autoTEXT is the easiest and most impactful place to start.
VenueVision is the only all-in-one automotive customer experience solution that includes digital signage as part of its offering. Unlike Kimoby and other competitors, which lack a digital signage solution, VenueVision provides a fully integrated platform for dealerships to enhance customer communication and engagement.
